Introduction
Welcome to RTC Foods Pvt Ltd (“RTC Foods”, “we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our website, online store, and all digital interactions with RTC Foods. By accessing or buying from RTC Foods, you confirm that you have read, understood, and agreed to these Terms. If you disagree with any part, do not use our services.
Services
RTC Foods provides retail and information services for packaged foods, including nuts, seeds, dried fruits, and specialty ingredients. Services include online ordering, delivery, customer support, nutrition info, and special promotions.
User Responsibilities
- Provide accurate registration, contact, and payment details for all orders and communications.
- Do not engage in unlawful, fraudulent, or abusive activities on the RTC Foods site.
- Maintain confidentiality of your account login credentials; promptly notify us of any unauthorized use.
Orders and Payment
- Orders are processed when full payment is confirmed; all prices listed in INR unless otherwise noted.
- RTC Foods reserves the right to refuse or cancel orders due to out-of-stock, pricing errors, or suspected fraud.
- Refunds and cancellations follow our stated return policy, available on the site.
- Payment methods include major credit cards, debit cards, UPI, and other secure gateways.
Product Information
- RTC Foods strives for accuracy in product descriptions, nutrition facts, allergen statements, and ingredient lists.
- Images are for reference only and may differ from actual product received.
- If you have specific dietary or allergen concerns, consult the provided product information or contact RTC Foods before purchasing.
Shipping and Delivery
- Orders placed via the RTC Foods website are delivered to eligible addresses in India.
- Estimated delivery timelines are provided at checkout; delays may occur due to unforeseen circumstances.
- RTC Foods is not liable for missed or late deliveries due to factors beyond reasonable control.
Returns, Refunds & Exchanges
- Eligibility for returns/refunds/exchanges is subject to product type, packaging condition, and time limits specified in our Return Policy.
- Customers must initiate requests via our customer support channels and follow stated process.
Intellectual Property
- All RTC Foods content—text, images, logos, recipes, product information, and trademarks—is proprietary to RTC Foods or licensed accordingly.
- Users may not reproduce, distribute, or exploit RTC Foods material for commercial purposes without written consent.
User Content
- If you submit reviews, feedback, or other content to RTC Foods, you grant RTC Foods a non-exclusive, royalty-free right to use, publish, and adapt such content for promotional and improvement purposes.
- Users are responsible for ensuring submitted content does not infringe third-party rights or violate laws.
Limitation of Liability
- To the maximum extent permitted by law, RTC Foods shall not be liable for indirect, incidental, special, or consequential damages from site use or product purchase.
- All products are provided “as is” and “as available”; RTC Foods makes no warranties beyond those expressly stated.
Indemnification
Users agree to indemnify and hold RTC Foods harmless from claims, damages, liabilities, and costs arising from violation of these Terms or misuse of the site/products.
Privacy
RTC Foods’s Privacy Policy forms part of these Terms and governs the collection, use, and protection of personal data. By using RTC Foods, you agree to our Privacy Policy.
Changes to Terms
RTC Foods may update these Terms at any time. Changes are effective immediately upon posting to the website. Continued use of RTC Foods constitutes acceptance of modified Terms.
Governing Law
These Terms are governed by and construed in accordance with the laws of Haryana, India. Disputes shall be resolved exclusively in the courts of Sonipat, Haryana.
Contact Information
For questions, feedback, or support, please contact:
RTC Foods Pvt Ltd
Customer Care
Email: marketer.rtcfoods@gmail.com
Phone: +91 7496821491
These Terms ensure clarity, transparency, and trust for RTC Foods and all users interacting with its products and services.